Product Guarantee

Carrera Remote Control Products have a 1 year guarantee starting on the day of purchase.

Claims shall only be valid if:

• the defect reported has not arisen by damage caused by unintended use or misuse as specified in the instruction manual,
• the failure of the product is not due to normal wear and tear,
• the product does not show any signs resulting from repairs or other interferences carried out by workshops not having been authorized by the manufacturer,
• the product has only been operated with accessories authorized by the manufacturer, and
• the product is sent in together with the original proof of purchase (invoice / receipt) and the completely filled in warranty card which has not been altered in any way.

Please check to see if there is a quick and simple solution to your problem. The FAQs on our site offers a wide range of tips & tricks and you are also welcome to contact our customer service department.

If you issue cannot be resolved, please contact us at 1.877.269.7805 for return instructions.