Carrera Remote Control Products have a 1 year guarantee starting on the day
Claims shall only be valid if:
- the defect reported has not arisen by damage caused by unintended use or misuse as specified in the instruction manual,
- the failure of the product is not due to normal wear and tear,
- the product does not show any signs resulting from repairs or other interferences carried out by workshops not having been authorized by the manufacturer,
- the product has only been operated with accessories authorized by the manufacturer, and
- the product is sent in together with the original proof of purchase (invoice / receipt) and the completely filled in warranty card which has not been altered in any way.
Please check to see if there is a quick and simple solution to your problem.
The FAQs on our site offers a wide range of tips & tricks and you are also
welcome to contact our customer service department.
If you issue cannot be resolved, please contact us at 1.877.269.7805 for